Unable to register

**twine** · 05-08-2010, 03:09 AM

When I go through the install process I get to step 4 and try to register as admin. When i enter credentials and click on the UPDATE button it takes me to a page with these three messages:

1. You are the owner of this web site and you have not uploaded (or incorrectly uploaded) your web site. For information on uploading your web site using FTP client software or web design software, click here for FTP Upload Information.

2. The URL that you have entered in your browser is incorrect. Please re-enter the URL and try again.

3. The Link that you clicked on incorrectly points to this page. Please contact the owner of this web site to inform them of this situation.

**Nick** · 05-08-2010, 03:24 AM

Are you using a .htaccess file? If so, something in that file is most likely the cause.

**shibuya246** · 05-08-2010, 03:25 AM

Originally Posted by twine

When I go through the install process I get to step 4 and try to register as admin. When i enter credentials and click on the UPDATE button it takes me to a page with these three messages:

1. You are the owner of this web site and you have not uploaded (or incorrectly uploaded) your web site. For information on uploading your web site using FTP client software or web design software, click here for FTP Upload Information.

2. The URL that you have entered in your browser is incorrect. Please re-enter the URL and try again.

3. The Link that you clicked on incorrectly points to this page. Please contact the owner of this web site to inform them of this situation.

Sounds like your installation of Hotaru worked fine, but your server setup has a problem pointing to the folder you have installed Hotaru in.

Did you install to a sub folder or the root folder?
Have you edited the htaccess file at all?

**twine** · 05-08-2010, 03:30 AM

It's a sub folder off. I'm hosting on godaddy, so there is a primary domain. The one I'm trying to install on is alias. So it's www.maindomain.com/subfolder/hotaru

Does it have to be done on a root?

**Nick** · 05-08-2010, 03:44 AM

Are you using a .htaccess file? If so, something in that file is most likely the cause.

**twine** · 05-08-2010, 03:48 AM

Originally Posted by Nick

Are you using a .htaccess file? If so, something in that file is most likely the cause.

the only htaccess file I see is the one in the Hotaru folder. htaccess_default.

Does this need to be removed?

Sorry I'm a total newbie at this type of stuff.

BTW, thanks for the lightning fast responses. Great support.

**Nick** · 05-08-2010, 05:10 AM

No, you don't need to remove that. Can you confirm that the BASEURL setting in hotaru_settings.php is exactly "http://www.maindomain.com/subfolder/hotaru/" ? (with your own domain, of course).

**shibuya246** · 05-08-2010, 05:13 AM

Originally Posted by twine

the only htaccess file I see is the one in the Hotaru folder. htaccess_default.

Does this need to be removed?

Sorry I'm a total newbie at this type of stuff.

BTW, thanks for the lightning fast responses. Great support.

If you got to step 4 then your database has been setup ok. There may be a problem with your BASEURL setting. Can you tell me what you typed in for BASEURL ?

**shibuya246** · 05-08-2010, 06:01 AM

Originally Posted by twine

the only htaccess file I see is the one in the Hotaru folder. htaccess_default.

Does this need to be removed?

Sorry I'm a total newbie at this type of stuff.

BTW, thanks for the lightning fast responses. Great support.

I have written a different install file which might help you get passed Step 4 and then work out the problem with BASEURL after.
Can you download the attached zip, unzip it and save the contents to your 'install' folder.
then run /install/install.php

You should choose 'New Installation'
Step 1 should help you put in the baseurl. You may need to edit this still though

then work through steps 3 and 4. you can type 'DELETE' to the db step if you only have a new installation since you have no data to lose as yet.

let me know how this works. I am still testing this script at my end on different sites.

**twine** · 05-10-2010, 10:07 PM

Originally Posted by Nick

No, you don't need to remove that. Can you confirm that the BASEURL setting in hotaru_settings.php is exactly "http://www.maindomain.com/subfolder/hotaru/" ? (with your own domain, of course).

The BASEURL was typed in. I'm going to try again and see if I can fix. I'll keep you posted. Thanks again for all your help.