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Discussion in 'General Troubleshooting' started by Nick, Mar 25, 2010.

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  1. Nick

    Nick Well-Known Member

    HotaruCMS.org is run by a great bunch of volunteers who by definition don't get paid, but still love to help people like yourself to enjoy Hotaru as much they do.

    It's very rewarding to solve your problems, especially when you click the Thanks button to show your appreciation:


    But most importantly...

    Help us to help you!

    To get the best response from other members, please, please, please provide as much information as you can about the problem.


    1. Go to Admin -> Maintenance and generate a "system report". It will tell you a lot about your Hotaru setup. But please don't paste it in the forums unless asked.

    2. You can find recent errors in your Error Log, also in Admin -> Maintenance. Again, please don't paste your entire error log in the forums.

    3. If you want to see errors on the screen when they occur (usually instead of the blank screen of death), you'll need to enable DEBUG mode in Admin -> Settings.

    Minimum requirements when requesting help:

    1. Explain your problem or question in detail

    2. Hotaru version number

    3. PHP version number (see your system report)

    4. Theme name (and version if applicable)

    5. Plugin list (near the top of your system report)


    Additional details:

    What plugins does the problem relate to?

    What is your site's URL? What page causes the problem?

    Tell or show us what you have already tried to do.

    Upload or link to a screenshot of the problem.

    What templates files do you have in your theme folder?

    Please understand that we can't perform miracles. We can help with bug fixes or minor changes, but for complex features, please post your suggestions in the Plugin Suggestion Box, or look through the Documentation so you can learn how to make your own plugins.

    If you need professional assistance, please post your requests in Requests for Paid Services.

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